Age, kids and family policy at citizenM Boston Back Bay
citizenM Boston Back Bay welcomes guests of all ages; the primary guest checking in must be at least 18. Children are allowed to stay, but the hotel does not provide cribs or extra beds and children aged 11 and older are charged at the adult rate.
In this guide
Check-in age and ID requirements
The minimum age to check in at citizenM Boston Back Bay is 18. Guests under 18 must be accompanied at check-in by a parent or official guardian.
Expect to present government-issued photo ID and a credit/debit card at check-in; the property may pre-authorize a card for incidentals. The hotel accepts major cards and generally does not accept cash.
- Check-in begins at 2:00 PM (14:00).
- Self-service tablet/kiosk check-in is available in the second-floor lobby, with 24-hour front desk ambassadors to assist.
- A card or deposit may be requested for incidental charges.
| Policy | Detail |
|---|---|
| Minimum check-in age | 18 (under-18s must be with parent/guardian) |
| ID | Government-issued photo ID required |
| Payment | Major credit/debit cards accepted; cash not typically accepted |
Children, family rooms and bedding
citizenM Boston Back Bay is family-friendly and welcomes children of all ages. The property does not supply cribs or rollaway/extra beds, so families should plan sleeping arrangements accordingly.
Children aged 11 and older are charged at the adult rate. The hotel’s listed room types are Room, Room (High Floor) and Premium Room — each is configured with 1 King Bed.
- No cribs or extra beds available on site.
- One child age 10 or under may stay free (per OTA/booking notes); verify when booking.
- All rooms feature a King bed (Room, Room (High Floor), Premium Room).
| Room name | Bed type |
|---|---|
| Room | 1 King Bed |
| Room (High Floor) | 1 King Bed |
| Premium Room | 1 King Bed |
Dining and age-restricted venues
canteenM is the hotel's 24/7 restaurant and cafe serving breakfasts, salads, sandwiches and evening drinks; breakfast is offered for a surcharge and is not included in room rates.
Bubble Bath Back Bay, the rooftop champagne and wine bar on the 15th floor, enforces a 21+ policy and requires a valid physical photo ID for entry.
- canteenM: open 24/7; breakfast buffet available for a fee (not included with room).
- Bubble Bath Back Bay: 21+ only; reservations recommended and a short grace period is enforced.
- Families can dine at canteenM at any hour; Bubble Bath is not suitable for minors.
| Venue | Age policy | Notes |
|---|---|---|
| canteenM | All ages welcome | Open 24/7; breakfast available for purchase |
| Bubble Bath Back Bay | 21+ only | Rooftop bar; ID required, reservations recommended |
Accessibility, fitness and room tech for families
The hotel is wheelchair-accessible and offers accessible facilities, including a fitness center that is wheelchair-friendly. Elevators and key-card access serve all floors.
Rooms include in-room tech (an iPad to control lights, climate, blinds and TV), a 43-inch LED TV, an in-room refrigerator and an in-room safe — useful for families who need to store medicines or valuables.
- 24-hour fitness center with cardio machines, free weights and Peloton bikes; wheelchair-accessible.
- Free Wi-Fi throughout the property; in-room speeds quoted to support multiple devices.
- Accessible bathrooms and some mobility-friendly fixtures are available (confirm specific room accessibility when booking).
| Facility | Family use |
|---|---|
| Fitness center | Open 24 hours; good for older kids/teens |
| In-room tech | iPad controls, TV and fridge useful for families |
| Accessibility | Wheelchair-accessible paths and some rooms/facilities designed for guests with mobility needs |
Practical policies: pets, parties and extras
Pets are not allowed at citizenM Boston Back Bay, but service animals are welcome without a fee or special documentation. The hotel does not permit bachelor/bachelorette parties or similar group events.
There is no on-site parking or pool. If you need parking, the hotel directs guests to nearby paid options; confirm arrangements ahead of arrival.
- No pets (service animals OK).
- No pool, spa, or on-site golf course.
- Party/group-event restrictions — hotel does not accommodate bachelor/bachelorette parties.
| Policy area | What to expect |
|---|---|
| Pets | Not allowed; service animals permitted |
| Events/parties | Bachelor/bachelorette parties not accommodated |
| Parking | No on-site parking; nearby paid parking recommended |
Nearby family-friendly things to do
citizenM Boston Back Bay sits on Newbury Street in Back Bay with very walkable access to boutiques, cafés and parks. Fenway Park, the Museum of Fine Arts and Copley Square are all within short walks.
The hotel’s location near the Hynes Convention Center and the Green Line makes it straightforward to reach other Boston sights (Boston Public Garden, Freedom Trail) using public transit or on foot.
- Newbury Street — about a 1-minute walk for shopping and cafés.
- Fenway Park — roughly a 13-minute walk.
- Museum of Fine Arts — about 0.6 miles away; Boston Public Garden and the Freedom Trail within easy transit/walking distance.
| Attraction | Approximate access from hotel |
|---|---|
| Newbury Street | 1-minute walk |
| Fenway Park | About a 13-minute walk |
| Museum of Fine Arts | About 0.6 miles |
